A detailed guide for HWiNFO may be found below, to ensure that the correct information is gathered.
The download link may be found here.
After starting HWiNFO a checkmark should be set on "Sensors-only" (it should already be done by default).
Should HWiNFO report an error on a specific sensor, then please deactivate the mentioned sensor:
Please save the data on the desktop, this makes it easier to find later. The name should be the ticket-ID (the ticket ID may be found in the subject of your e-mail conversation).
Please continue with the guide for Prime95.
After 30 minutes, please click the button in the bottom-right corner to stop the recording of the sensors.